HOOP is operated by HOOP Technology Sdn. Bhd. This policy explains what we collect, why, who we share it with, and the controls you have. HOOP is built to be private by default — friends only — and we keep data to the minimum needed to run the service.
We do not sell your personal data, and we do not use the content of your messages for advertising.
Some features process your content with AI models, including models run by third-party AI providers under confidentiality terms:
We do not allow third-party AI providers to use your content to train their models for their own purposes.
Voice/video calls stream in real time through our media servers and are not recorded by default. If a participant turns on recording (where available), everyone in the call sees a persistent “Recording” indicator; the audio recording is then stored on our servers and delivered as a voice message into the participants' shared chat, where it can be played or deleted like any other message.
Optional rewarded ads (e.g. in games) are served by third-party ad networks such as Google AdMob. When an ad is shown, the ad network receives device information (such as device model, IP address, and — only if you allowed tracking in the iOS App Tracking Transparency prompt — the advertising identifier IDFA). If you decline, ads are non-personalised. We never share your messages, contacts, or profile content with ad networks.
In-app purchases are processed by Apple; we never see your card or bank details. We keep a record of your purchases and virtual-currency balance (what was bought, when, and the receipt Apple issues) to credit your account, prevent fraud, and handle support and refunds.
We share data only as needed to run HOOP, under confidentiality:
When you play a third-party game on HOOP, the developer receives only an anonymised, per-game “shadow ID” and aggregated gameplay data (scores, progress). Developers never receive your real user ID, name, contact details, friend list, or messages.
We keep your data while your account is active. Delete your account any time in the app (Me → Account → Delete Account) or by contacting us: deletion takes effect immediately and your personal data is permanently erased from our servers within 30 days, except where we must keep limited records by law (e.g. purchase records) or for unresolved safety matters.
Data is encrypted in transit (HTTPS/TLS). Login credentials are stored in the device's secure keychain. Access to production data is restricted to the small set of people who operate the service.
Our servers and service providers may be located outside your country. Wherever your data is processed, it is protected by this policy and appropriate safeguards.
HOOP is not intended for children under 13, and we do not knowingly collect data from them. If you believe a child under 13 is using HOOP, contact us and we will remove the account.
You may access, correct, or delete your data and withdraw consent (e.g. turn off contact matching, decline ad tracking) at any time in the app, and you may request a copy of your data by emailing us. We respond to verified requests within 30 days. Depending on where you live (including under Malaysia's PDPA and the EU/UK GDPR), you may also have the right to object to or restrict certain processing and to complain to your data-protection authority.
If we make material changes to this policy, we will notify you in the app before they take effect.
Privacy questions or requests: legal@hoopcomm.com.