These Terms of Use (the “Terms”, which also serve as the End User License Agreement, “EULA”) are a binding agreement between you and HOOP Technology Sdn. Bhd. (“HOOP”, “we”, “us”), governing your use of the HOOP application, hoopcomm.com, our games and music platforms, and all related services (together, the “Service”). By creating an account, signing in, or using the Service, you accept these Terms. If you do not agree, do not use HOOP.
ZERO TOLERANCE FOR OBJECTIONABLE CONTENT AND ABUSIVE USERS. HOOP has no tolerance for objectionable, offensive, or illegal content, and no tolerance for abusive behaviour toward other users. Content that violates these Terms is removed and the accounts responsible are suspended or permanently terminated — without notice and without refund. See our Community Guidelines.
You must be at least 13 years old (or the higher minimum age required in your country) to use HOOP. If you are under 18, you confirm that a parent or guardian has reviewed and agreed to these Terms on your behalf. By using the Service you represent that you meet these requirements and are not barred from using it under applicable law.
We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the HOOP app and Service for your own non-commercial use, subject to these Terms. You may not copy, modify, distribute, sell, lease, reverse-engineer, or attempt to extract source code from any part of the Service, except where the law expressly permits it or we have given written permission (for example, under the Developer Agreement).
You own what you create. Messages, photos, voice notes, files, posts, avatars, and anything else you submit remain yours. You are solely responsible for your content and confirm you have the rights to share it.
So that HOOP can function, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, reproduce, and display your content solely to operate, provide, and improve the Service (for example: delivering your message to your circle, showing your post to the audience you chose, generating previews and thumbnails). This license ends when you delete the content or your account, except for content you shared with others that they still hold, and limited records we must keep by law.
Content created with HOOP's AI tools (music, games) is additionally governed by the Creator & AI Content Terms.
You agree not to post, send, or share, and not to use HOOP to engage in:
Every user can report objectionable content and block abusive users directly inside the app:
We review every report and act on objectionable content and abusive users within 24 hours — removing the content, and suspending or permanently terminating the account responsible. Enforcement decisions may be appealed by emailing us (section 20).
Parts of the Service (for example, optional rewarded videos in games) are supported by advertising from third-party networks. Watching rewarded ads is always your choice. On iOS, whether advertising may be personalised is controlled by the App Tracking Transparency permission — you can decline it and still use every feature. See the Privacy Policy for what data ad partners receive.
HOOP includes AI-powered features — for example, a circle-aware assistant that reads a group's recent vibe, AI music composition, and AI game building. AI output is probabilistic: it can be inaccurate, incomplete, or unexpected, and the same prompt may produce similar output for other people. Use your own judgment before relying on it. Content you generate and publish is treated as your content under section 4 and the Creator & AI Content Terms.
In addition to section 5, you must not use HOOP's AI features to:
Voice and video calls stream in real time and are not recorded by default. A participant may start recording a call (where the feature is available). When recording is on, every participant sees a persistent “Recording” indicator, and the recording is saved and delivered into the participants' shared chat. By staying in a call after the indicator appears, you consent to the recording; if you do not consent, leave the call. You are responsible for complying with the recording-consent laws that apply to you.
The HOOP games platform hosts games built by third-party developers, and the music platform hosts creator content. We review before publishing and enforce our policies, but third-party content is the responsibility of its developer or creator. When you play a third-party game, the developer receives only an anonymised “shadow ID” — never your real account identity, contact details, or friend list. Sign-in with Apple or Google, payment processing by Apple, and other third-party services are governed by their own terms.
The Service — including the HOOP name, logo, app, designs, and all content we created — is owned by HOOP Technology Sdn. Bhd. or its licensors and protected by law. We respect intellectual property and expect the same from you: see the Copyright & IP Policy for how to report infringement and how takedowns and counter-notices work. Repeat infringers lose their accounts.
We may suspend or terminate your access (in serious cases without prior notice) if you breach these Terms, create legal risk, or harm other users or the Service. You may stop using HOOP and delete your account at any time. Sections that by their nature should survive (4, 7, 12, 14–16, 19) survive termination.
HOOP is provided “as is” and “as available”, without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that content (including AI output) will be accurate. Nothing in these Terms excludes rights that consumer law grants you and that cannot be excluded.
To the maximum extent permitted by law, HOOP Technology Sdn. Bhd. and its officers, employees, and partners are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of (or inability to use) the Service. Our total aggregate liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or MYR 100.
You agree to indemnify and hold HOOP harmless from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service, or your breach of these Terms.
If you obtained HOOP from the Apple App Store: these Terms are between you and HOOP only, not Apple; Apple has no obligation to provide maintenance or support, and is not responsible for any product claims, third-party IP claims, or legal compliance regarding the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in an embargoed country and are not on any restricted-party list.
We may update these Terms as HOOP evolves. If the changes are significant, we will notify you in the app before they take effect. Continuing to use HOOP after an update means you accept the revised Terms; if you do not agree, stop using the Service and delete your account.
These Terms are governed by the laws of Malaysia, and disputes are subject to the exclusive jurisdiction of the courts of Malaysia — without depriving you of mandatory consumer protections of the country where you live.
Talk to us first. Most problems are faster to fix by email. Before starting formal proceedings, please send us a description of the issue and the outcome you want at legal@hoopcomm.com, and give us 30 days to resolve it with you in good faith.
Time limit. Any claim arising out of these Terms must be brought within one year after you first knew (or reasonably should have known) of the event giving rise to it, except where applicable law requires a longer period.
These Terms, together with the Privacy Policy, Community Guidelines, Copyright & IP Policy, and — where they apply to you — the Developer Agreement and Creator & AI Content Terms, are the entire agreement between you and HOOP about the Service, and replace any earlier understandings on the same subject. If a court finds any provision unenforceable, the rest stays in force. If we do not enforce a provision straight away, we do not give up the right to enforce it later. You may not transfer your rights under these Terms; we may transfer ours to a successor of our business.
Questions, appeals, or urgent reports: legal@hoopcomm.com. See also the Privacy Policy and the Legal Center.