HOOP respects intellectual property and expects everyone on the platform to do the same. This policy explains where content on HOOP comes from, how to report infringement, and how takedowns and counter-notices work. It applies to all content: music, games, posts, avatars, and anything else users publish.
Music on HOOP is either (a) generated with our AI music tools — original works that may carry a provenance watermark, or (b) uploaded by creators who declare they own the rights, and reviewed before it becomes publicly available. Games are built by HOOP, by third-party developers under the Developer Agreement, or generated with our AI tools under the Creator & AI Content Terms.
If you believe content on HOOP infringes your copyright or other IP rights, email us:
Please include:
We act on valid notices within 24–48 hours — infringing content is removed, the publisher is notified, and repeat infringers lose publishing access and, in serious cases, their accounts.
If your content was removed and you believe it was a mistake, reply to the same address within 14 days with your explanation and evidence of rights. If the complainant does not pursue the matter further, the content may be restored.
The same process applies to trademark, publicity, and other IP complaints. The HOOP name and logo are property of HOOP Technology Sdn. Bhd. and may not be used in ways that suggest endorsement without written permission.
Objectionable (non-IP) content can be reported directly in the app — long-press a message, or use the ⋯ menu on a post or profile, then Report. Reports are reviewed within 24 hours. See the Community Guidelines.